REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Workplace procedures policies and instructions

Workplace structures and the roles and responsibilities of individuals and teamgroup members

Basic mathematical operations and techniques

Procedures for identifying and using relevant workplace technology when carrying out workplace calculations

Typical problems in the workplace and appropriate action and solutions

Systems and equipment used in the workplace and the instructions processes and precautions for their use

Basic principles of teamwork in the workplace

Required skills

Use basic interpersonal and communication skills including listening and questioning receiving feedback

Follow relevant OHampS and environmental protection procedures and responsibilities

Interpret and follow a designated work plan or set of instructions for a job

Plan a daily routine to complete required workplace tasks

Use time management strategies

Work cooperatively and collaboratively with others to complete tasks

Adapt and modify activities depending on differing workplace contexts and environment

Use appropriate techniques to solve or report problems identified when completing work tasks

Carry out calculations that may be required when completing work tasks particularly including the four basic mathematical operations

Take appropriate initiatives to deal with problems and to complete tasks

Identify and correctly use equipment tools and other technology required to complete workplace tasks

Keep required records of workplace activities

Apply relevant industrial or other legislative requirements

Recognise and adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions among staff and others

Recognise limitations ask for help and seek clarification or information about work requirements and procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Work instructions may include:

Communication in the workplace may include:

Effective numeracy skills are those which related to the job or specific task and may involve the operations of multiplication, division, addition, subtraction, percentages and/or fractions, and may include those related to:

A diversity of backgrounds may include, but is not limited to different:

Workplace technology may vary widely from industry to industry and may include:

Workplace technology precautions may include:

Appropriate action may include:

Key personnel may include:

Workplace procedures may include:

Information and documents may include:

Applicable legislation, regulations and codes may include: